Frequently Asked Questions
Everything you need to know about your xTool experience.
What is the standard shipping timeframe for xTool machines?
Orders for in-stock laser cutters and engravers typically ship within 1-3 business days. Delivery via standard ground shipping generally takes 3-7 business days depending on your location.
Do xTool products come with a warranty?
Yes, all xTool machines include a 12-month limited warranty covering manufacturing defects. Consumable parts like laser lenses and mats have a specific 3-month coverage period.
What is your return policy for open-box electronics?
We offer a 30-day return window for products in their original packaging. Please note that machines that have been used may be subject to a restocking fee to cover inspection and refurbishing costs.
Which software is compatible with xTool laser engravers?
xTool machines are fully compatible with our proprietary xTool Creative Space (XCS) software, which is free to download. Most models also support industry-standard LightBurn software for advanced users.
Does xTool offer technical support for setup and troubleshooting?
Absolutely. We provide comprehensive technical support via email, live chat, and a community forum. We also offer a library of video tutorials to help you set up your machine for the first time.
What payment methods are accepted on the xTool store?
We accept all major credit cards, PayPal, and Google Pay. For larger purchases, we also offer flexible financing options through Affirm and Klarna, subject to credit approval.